FAQs

Please see our Payment & Cancellation Policies page, we cover all such queries that may arise. If you have any further questions then please email us at  [email protected]  

Please see our Payment & Cancellation Policies page, we cover all such queries that may arise. If you have any further questions then please email us at  [email protected]  

We as a group not only have our vaults in Freeport Singapore, but we also have vaults in London. We can ship directly from London thereby reducing the cost of insured delivery substantially.
Please contact us directly for an accurate estimate of delivery to your particular region of the world. We can also give advice on local taxes and shipment delivery dates depending on the available quantity of the metals you are looking to purchase.

We have a number of logistic agents we work with, including UPS, Brink's and FedEx. All our packages are sent fully insured and require a signature on receipt. Once your items have been dispatched, you will be sent an online tracking number.
Please note that packages are insured until signed for upon receipt at the delivery address.We can accept no liability for items once signed for.

You will receive an email following dispatch of your order which will include a tracking number.

The global spot price for gold is purely a paper based futures contract, based on inter-bank transfers of London-Good-Delivery Bars which are 400 oz or 12.5 kilograms in weight. This price is only available to large banks or financial institutions and does not include any brokerage fees, transportation, storage or insurance.
Smaller bars and bullion coins are always sold at a premium to the spot paper prices to reflect the additional costs of refining, production, packaging and shipping. Bullion coins-of-the-realm will vary in price depending on production supply and mint seigniorage against world demand.

You will find our premiums are extremely competitive and hence our products lower-priced compared to other dealers. The larger bars of 1 kilo are the most cost effective.

You will immediately receive an email from us to confirm receipt of funds have been received in our company bank accounts.
Transfer of funds 'once fully cleared' in our accounts will be immediately credited to your online-funds-balance in the relevant currency.

All of our bullion bars are investment grade products of the highest quality and purity. The bars or coins all have their purity stamped upon them by either the refineries or mints in question.
All of our bars have a unique serial number that is held on the refinery or mints database. Some of our smaller bars come sealed in tamper proof packaging. If a certificate is supplied, it will always be shown in the image and stated in the description. All of our bars come directly from the mints or refineries and hence come with a clear paper trail of purchase.

We are happy to re-purchase any bars or coins that we have supplied at very competitive buy-back prices.